Q: Do you have a catalogue?
Q: Do you have a shop?
Q: How can I contact litecraft.co.uk?
Q: What are litecraft.co.uk's working hours?
Q: Is buying online safe?
A: At Litecraft.co.uk we strive to ensure your information is kept as secure as possible. Our site currently uses the most advanced security software available, 128-bit high-level SSL encryption technology. Therefore, you can rest assured and shop online happily knowing that your payment and personal details will remain safe and secure. You can tell if a page is secure by looking for 'https' before litecraft.co.uk in your browser address bar. A small padlock will also appear in the address bar or at the bottom of your browser.
Q: How can I place an order?
A: Orders can be placed online via our easy to use website, by clicking on the add to basket button next to the product you want to purchase; the next step is to pay for your item via clicking on the checkout button and entering your personal information and credit card details into our safe and secure server.
Q: What methods of payment do you accept?
Q: Do litecraft.co.uk prices include VAT?
Q: What is litecraft.co.uk's delivery policy?
Q: How long do you take to deliver?
A: Lighting goods that are in stock will be dispatched the same day providing the order is processed before 2pm*. Lighting Goods supplied within the UK will normally be delivered within 3-5 workings days of acceptance of order. If the agreed delivery date cannot be met, you will be notified and given the opportunity to agree a new delivery date or cancel the order. *NB It can take upto 30 minutes to process your order. If you are in any doubt about status/delivery of your order please don't hesitate to call us.
Q: What happens if my item is out of stock?
A: Lighting Goods that are temporarily out of stock should be dispatched within 4 - 8 weeks. If there is any further delay you will be notified and given the option to cancel. Some of our more exclusive Lighting products may only be available as a Special Order, this will be stipulated. Every effort will be made to deliver these orders within the quoted delivery time however we are unable to guarantee dates. In such cases your normal cancellation rights still apply.
Q: What happens if no one is available to accept delivery?
A: If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier, a further two delivery attempts will be made. If the courier is still unable to deliver after this point the Goods will be returned to Litecraft.co.uk. If you require re-delivery, Litecraft reserve the right to charge additional shipping costs.
Q: What is litecraft.co.uk's returns policy?
A: Here at Litecraft.co.uk we offer a 14 day no questions asked money back guarantee (UK ONLY). If you wish to return any goods you must inform us in writing (letter, email) within 14 days beginning on the day after delivery of those goods. The date of delivery will be as recorded by our carriers. Once we have your request for a return our customer services will give you an authorisation number. Goods without returns authorisation number will not be accepted. Please ensure all goods are returned with their original packaging, complete with all other associated components sent with them such as lamps (light bulbs). Goods should be in an undamaged condition. The cost of returning the Goods will be deducted from the refund of the purchase price if a collection is arranged by us Litecraft. Alternatively Goods can be sent back by your own method of transportation at your own cost. Please note that you have a statutory duty to take reasonable care to ensure that the goods are not damaged in transit and that we receive the goods. If reasonable care is not exercised, we may make a claim against you for not exercising this statutory duty. Your refund will be made within 14 days of return of the Goods. For help E-mail: firstname.lastname@example.org. All these conditions are in full accordance with the Distance selling Regulations of 2000. (For more information click www.opsi.gov.uk/si/si2000/20002334.htm (UK ONLY). Please note if you purchase in store the goods purchased are not subject to the consumer protection (distance selling) regulation 2000 and we offer store customers a non-buy back policy, 28 day no quibble exchange. Please see in store for details.
Q: What if my goods are damaged or faulty?
A: Damaged or faulty Goods will be replaced or refunded. Please note that the courier will ask you to sign for the goods on delivery. If you have not been given an opportunity to examine the goods, please sign for them “unexamined.” If you notice that the outer packaging is damaged then please sign the delivery paperwork as “package damaged” or if you so wish refuse the delivery.
Q: How do I access my account?
A: To access your account you can either click the "Login" button at the top of the page or click here. You will be then asked to either enter your details or if you are a new user to the website, you will be required to register. Once you have successfully logged in, you will then be able to purchase products from the Litecraft website, and the top navigation bar will display "My Account" this verifies that you have successfully logged in. Simply click the "My Account" button to view or amend any details or saved orders / baskets.
Q: I have forgotten my password what do I do?
Q: I have already purchased products from Litecraft, do i need to register again?
Q: Why is my delivery delayed if my delivery address doesn't match my billing address?