1. Do you have a catalogue?
No, our huge range of Chandeliers, Ceiling Lights, Wall Lights, Bathroom lights and Outdoor Lighting is listed and available to buy online hassle free via our easy to use website litecraft.co.uk.
2. Do you have a shop?
Yes, our Contemporary and Traditional Lighting can be viewed nationally at our 7 huge stores, Manchester, Leeds, Newcastle, Glasgow, Cardiff, Birmingham and now open in Liverpool. For details on how to find your nearest store please click here
3. How can I contact litecraft.co.uk?
You can contact us by clicking here and sending us an email via our website, or alternately telephone 0161 628 1858 or by fax 0161 628 1856
4. What is litecraft.co.uk's working hours?
You can contact us Monday to Friday 9:00am to 5:00pm excluding any Bank or National Holidays. Our huge range of Chandeliers, Ceiling Lights, Wall Lights, Bathroom lights and Outdoor Lighting are available to buy via our website 7 days a week day or night.
5. Is buying online safe?
Shopping with litecraft.co.uk is 100% secure and safe. Our site currently uses the most advanced security software, 128-bit high-level SSL encryption technology. Therefore, you can rest assured and shop online happily knowing that your payment and personal details will remain safe and secure.
6. How can I place an order?
Orders can be placed online via our easy to use website, by clicking on the add to basket button next to the product you want to purchase; the next step is to pay for your item via clicking on the checkout button and entering your personal information and credit card details into our safe and secure server.
7. What methods of payment do you accept?
Litecraft.co.uk accepts all major credit cards such as Mastercard, Visa, Maestro, Switch, Solo, Delta, American Express and Visa Electron.
8. Do litecraft.co.uk prices include VAT?
All prices shown on this page are inclusive of V.A.T at 17.5%
9. What is litecraft.co.uk's delivery policy?
All orders over £200 (Inc VAT) will be delivered free of charge anywhere in mainland Great Britain. Any orders less than £200 (Inc VAT) will be subject to a £7.95 (Inc VAT) delivery Charge. For all other destinations please email: sales@litecraft.co.uk for a quotation.
10. How long do you take to deliver?
Lighting goods that are in stock will be dispatched the same day providing the order is received before 2pm. Lighting Goods supplied within the UK will normally be delivered within 3-5 workings days of acceptance of order. If the agreed delivery date cannot be met, you will be notified and given the opportunity to agree a new delivery date or cancel the order.
11. What happens if my item is out of stock?
Lighting Goods that are temporarily out of stock should be dispatched within 14 working days. If there is any further delay you will be notified and given the option to cancel. Some of our more exclusive Lighting products may only be available as a Special Order, this will be stipulated. Every effort will be made to deliver these orders within the quoted delivery time however we are unable to guarantee dates. In such cases your normal cancellation rights still apply.
12. What happens if no one is available to accept delivery?
If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier, a further two delivery attempts will be made. If the courier is still unable to deliver after this point the Goods will be returned to Litecraft.co.uk. Please note you are required to examine your Lighting Goods at point of delivery and sign 'received in good condition', if signed for in good condition we will subsequently not refund or pay for collection of the goods.
13. What if my package is damaged in transit?
If the package is damaged please sign delivery paperwork 'accepted package damaged' or if you so wish refuse the delivery. If you require re-delivery, litecraft.co.uk reserves the right to charge these additional shipping costs. Should you wish to cancel the order at this point, litecraft.co.uk reserve the right to deduct from any refund the cost of the initial delivery charge plus extraneous costs incurred as a result of the Goods being returned to litecraft.co.uk.
14. What is litecraft.co.uk's returns policy?
Here at Litecraft.co.uk we offer a 7 day no questions asked money back guarantee. You must inform us in writing (letter, email or fax) within 7 days of delivery of any goods to be returned, shortages, or if you wish to return any damaged or faulty goods. Litecraft.co.uk are not responsible after this 7 day period. The date of delivery will be as recorded by our carriers. Once we have your request for a return our customer services will give you an authorisation number. Goods without returns authorisation number will not be accepted. All Goods must be returned in their original packaging, complete with all other associated components sent with them such as lamps (light bulbs). Goods should not have been installed, modified or used in any way and should be in an undamaged condition. The cost of returning the Goods and insuring them against loss or damage will be deducted from the refund of the purchase price if a collection is arranged by us Litecraft.co.uk Alternatively Goods can be sent back by your own method of transportation at your own cost. Your refund will be made within 14 days of return of the Goods. For help E-mail: returns@litecraft.co.uk All these conditions are in full accordance with the Distance selling Regulations of 2000. (For more information click www.opsi.gov.uk/si/si2000/20002334.htm)
15. What if my goods are damaged or faulty?
Damaged or faulty lighting Goods will be replaced or refunded. Damaged or broken glass does not constitute faulty Goods. You must notify Litecraft.co.uk within 7 days of receipt (see Returns policy). Litecraft.co.uk are in no way responsible for any cost incurred due to faulty Goods or shortages such as electrician fees, time taken from place of employment etc.
16. What is litecraft.co.uk's privacy policy?
Here at litecraft.co.uk we are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address to other trusted traders unless you agree. Please review our privacy page for more detailed information of our websites privacy policy.
